PENSIONERS & VETERANS
Government-accredited hearing care in Mona Vale
Support through the Hearing Services Program
Pensioners and veterans are eligible for fully subsidised hearing devices and ongoing support under the Australian Government Hearing Services Program*. We'll explain your options, help with paperwork, and deliver you the best possible hearing outcomes.
Clinic: Gateway Medical Centre, 1 Mona Vale Rd, Mona Vale
Visiting Clinics:Dural and Narrabeen
PENSIONERS & VETERANS
Government-accredited hearing care in Mona Vale
We'll explain your options, help with paperwork, and deliver you the best possible hearing outcomes.
Gateway Medical Centre, Mona Vale
Visiting clinics in Dural and Narrabeen
Independently owned. Trusted by pensioners and veterans.
Servicing Sydney's northern beaches.
Neeti Chadha - Director of Audiology
YOUR ENTITLEMENTS
Understanding the Hearing Services Program
The Hearing Services Program (HSP) is an Australian Government initiative designed to support eligible pensioners and veterans with access to hearing assessments, devices, and ongoing maintenance.
If you qualify, the program may cover:
Comprehensive hearing assessments
Fully subsidised hearing aids (from the approved device list)
Device fitting and adjustment
Follow-up appointments
Ongoing maintenance support
Eligibility generally includes age and disability pension recipients and DVA cardholders. If you are unsure whether you qualify, we can help confirm your eligibility.
Fully-subsidised hearing aids for pensioners and veterans
Under the Hearing Services Program, eligible clients may be fitted at Complete Hearing Care with hearing aids at no cost*.
Hearing loss develops gradually. By the time people notice it, conversations have become harder, the TV volume is up, and social situations are taking more effort.
Adopting a hearing solution will have an impact on their lives. The hearing devices that are available to pensioners under the government program are reliable and suitable for many levels of hearing loss. They come in models that are:
Small and discreet
Easier to use and maintain
Adapt to different listening environments
Focused on clarity, comfort, and confidence
If your hearing profile, needs, and lifestyle would benefit from technology and features offered in solutions beyond the fully subsidised level, we will:
We will clearly explain all your options, including costs, to help you make the best decision for yourself.
Be very clear that you are under no obligation to adopt a more advanced hearing aid.
* 'Standard-level' hearing devices from the government-approved 'free-to-client' list.
DVA CARDHOLDERS
DVA Gold Card
If you hold a DVA Gold Card, you may be eligible for more advanced, fully subsidised hearing technology, as well as hearing aid maintenance and parts coverage. This is subject to clinical need and DVA requirements. We’ll explain what options are available and guide you through the process.
DVA White Card (Special Conditions)
A DVA White Card may cover hearing services only for accepted service-related conditions, where hearing loss is listed. We can help you confirm eligibility and understand what support may apply in your circumstances.
DVA hearing services for veterans
Additional hearing support is available for Gold Card and White Card holder through the Hearing Services
We work alongside the Department of Veterans’ Affairs (DVA) to ensure eligible veterans receive access to high-quality hearing care.
You may be eligible for additional hearing-related services if you hold a DVA Gold Card or White Card (Special Conditions).
Comprehensive hearing assessment and review
Hearing aids and associated support services
Access to related treatment pathways when hearing impacts daily function
Eligibility and entitlements vary. We will confirm the pathway that applies to you. What matters most is starting in the right place.
Complete Hearing Care can help you understand your DVA entitlements, clarify how they align with the Hearing Services Program, and manage the process from your first appointment, including:
Confirm which program and benefits apply to you
Understand any referral or approval requirements
Arrange the right appointment pathway early
Receive care guided by clinical need and long-term outcomes
Independently owned. Trusted by pensioners and veterans.
Servicing Sydney's northern beaches.
Neeti Chadha - Director of Audiology
YOUR BENEFITS
Understanding the Hearing Services Program
The Hearing Services Program (HSP) is an Australian Government initiative designed to support eligible pensioners and veterans with access to hearing assessments, devices, and ongoing maintenance.
If you qualify, the program may cover:
Comprehensive hearing assessments
Fully subsidised hearing aids (from the approved device list)
Device fitting and adjustment
Follow-up appointments
Ongoing maintenance support
Eligibility generally includes age and disability pension recipients and DVA cardholders. If you are unsure whether you qualify, we can help confirm your eligibility.
STAY CONNECTED
Fully-subsidised hearing aids for pensioners and veterans
Modern hearing care helps people stay connected, confident, and independent
Hearing loss develops gradually. By the time people notice it, conversations have become harder, the TV volume is up, and social situations are taking more effort.
Adopting a hearing solution will have an impact on their lives. The hearing devices that are available to pensioners under the government program are reliable and suitable for many levels of hearing loss. They come in models that are:
Small and discreet
Easier to use and maintain
Adapt to different listening environments
Focused on clarity, comfort, and confidence
If your hearing profile, needs, and lifestyle would benefit from technology and features offered in solutions beyond the fully subsidised level, we will:
Clearly explain all your options, including costs, to help you make the best decision for yourself.
Be very clear that you are under no obligation to adopt a more advanced hearing aid.
* 'Standard-level' hearing devices from the government-approved 'free-to-client' list.
DVA CARDHOLDERS
DVA hearing services for veterans
Gold and White Card holders may access additional hearing services and support
DVA Gold Card
If you hold a DVA Gold Card, you may be eligible for more advanced, fully subsidised hearing technology, as well as hearing aid maintenance and parts coverage. This is subject to clinical need and DVA requirements. We’ll explain what options are available and guide you through the process.
DVA White Card (Special Conditions)
A DVA White Card may cover hearing services only for accepted service-related conditions, where hearing loss is listed. We can help you confirm eligibility and understand what support may apply in your circumstances.
We’ll help you confirm eligibility.
We work alongside the Department of Veterans’ Affairs (DVA) to ensure eligible veterans receive access to high-quality hearing care.
You may be eligible for additional hearing-related services if you hold a DVA Gold Card or White Card (Special Conditions).
Comprehensive hearing assessment and review
Hearing aids and associated support services
Access to related treatment pathways when hearing impacts daily function
Eligibility and entitlements vary. We will confirm the pathway that applies to you. What matters most is starting in the right place.
Complete Hearing Care can help you understand your DVA entitlements, clarify how they align with the Hearing Services Program, and manage the process from your first appointment, including:
Confirm which program and benefits apply to you
Understand any referral or approval requirements
Arrange the right appointment pathway early
Receive care guided by clinical need and long-term outcome
WHY COMPLETE HEARING CARE?
Where you start will shape your outcomes
When accessing government-funded hearing services, the provider you choose still matters. At Complete Hearing Care, we offer more than device provision — we provide comprehensive, ongoing hearing health support.
Broader range of treatment options
We offer a broader range of services and solutions, unlike most providers who focus solely on fitting hearing aids.
We also provide tinnitus management, earwax removal, hearing protection, and counselling.
Thorough assessment
Every recommendation follows comprehensive diagnostic evaluation and speech testing.
Independence means greater choice
Complete Hearing Care provides access to hearing aids from all leading manufacturers, including discreet, rechargeable, and high-performance options.
Independence allows us to recommend and fit hearing aids that work best for you, rather than what we are told to sell by corporate management.
Ongoing local support
We offer ongoing care in Mona Vale and throughout the Northern Beaches, guaranteeing your support long after the initial fitting. This may involve:
Annual Hearing Reviews
Device maintenance appointments
Replacement hearing aids (as determined by the program guidelines)
Hearing needs can evolve. Regular monitoring ensures your devices continue to perform appropriately over time.
WHY COMPLETE HEARING CARE?
Where you start will shape your outcomes
When accessing government-funded hearing services, the provider you choose still matters. Complete Hearing Care offer more than hearing aids, we provide comprehensive, ongoing hearing health support.
Broader range of treatment options
We offer a broader range of services and solutions, unlike most providers who focus solely on fitting hearing aids.
We also provide tinnitus management, earwax removal, hearing protection, and counselling.
Thorough assessment
Every recommendation follows comprehensive diagnostic evaluation and speech testing.
Independence means greater choice
Complete Hearing Care provides access to hearing aids from all leading manufacturers, including discreet, rechargeable, and high-performance options.
Independence allows us to recommend and fit hearing aids that work best for you, rather than what we are told to sell by corporate management.
Ongoing local support
We offer ongoing care in Mona Vale and throughout the Northern Beaches, guaranteeing your support long after the initial fitting. This may involve:
Annual Hearing Reviews
Device maintenance appointments
Replacement hearing aids (as determined by the program guidelines)
Hearing needs can evolve. Regular monitoring ensures your devices continue to perform appropriately over time.
GETTING STARTED
With you for every step
Understanding government entitlements, eligibility requirements, and hearing technology options can feel complex.
We take the time to explain your results, outline your entitlements, and guide you step-by-step through the process so that you feel informed and supported.
We confirm eligibility, explain your options clearly, manage the necessary documentation, and ensure that your care pathway is appropriate from the outset.
You can proceed knowing that your care is being managed carefully and professionally.
GETTING STARTED
With you for every step
Understanding government entitlements, eligibility requirements, and hearing technology options can feel complex.
We take the time to explain your results, outline your entitlements, and guide you step-by-step through the process so that you feel informed and supported.
We confirm eligibility, explain your options clearly, manage the necessary documentation, and ensure that your care pathway is appropriate from the outset.
You can proceed knowing that your care is being managed carefully and professionally.
Please let us know your preferred time, and we will confirm your appointment via SMS or phone. Alternatively, ask any question and we'll get back with an answer as soon as possible.
How can we help you today?
No obligation. We’ll confirm a time that suits you.
Learn about financial assistance available to Australians with hearing loss
Our free Health & Hearing guide includes information about the Hearing Services Program, hearing assessments, and modern hearing aids.
Understand the cause of your hearing difficulties
Learn how modern hearing aids really work
Understand the financial support your may be eligible for to cover your hearing care and hearing aids.
Learn about financial assistance available to Australians with hearing loss
Our free Health & Hearing guide includes information about the Hearing Services Program, hearing assessments, and modern hearing aids.
Understand the cause of your hearing difficulties
Learn how modern hearing aids really work
Understand the financial support your may be eligible for to cover your hearing care and hearing aids.
© 2026 Complete Hearing Care. All rights reserved.
© 2026 Complete Hearing Care. All rights reserved.